Shipping Information

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.pingpoint.pro/en/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

We offer shipping at the following rates:

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Order processing: Orders are processed on business days (Monday to Friday), excluding public holidays. Orders placed on a business day are usually dispatched within one business day; orders placed at weekends or on public holidays are dispatched on the next business day. Where tracking is available for your shipment, we will provide your tracking details by email.

Delivery times: The delivery times shown above are estimates for transit only and are counted from the day your order is dispatched, not from the day you place it. They are not guaranteed, and carrier delays, customs clearance and local conditions can affect them.

Shipping fees and currency: We do not offer free shipping on any order, in any country; the rates shown above apply to every order. All shipping fees are shown in euros and include VAT where applicable. If you check out in another currency, the equivalent amount is calculated and displayed at checkout before you pay. The final shipping cost for your delivery address is always shown before you complete your order.

Delivery addresses: Please ensure your delivery address is complete and accurate. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address.

Undeliverable or refused parcels: If a parcel is returned to us as undeliverable, unclaimed, or refused (including refusal of customs charges), we will contact you to arrange re-shipment. Additional shipping costs may apply.

Customs, duties and import taxes are explained in a separate section at the end of this policy.

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

• Afghanistan
• Argentina
• Belarus
• Brazil
• Central African Republic
• China
• Democratic Republic of the Congo
• Cuba
• Eritrea
• Haiti
• Iran
• Libya
• North Korea
• Burma
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Ukraine
• Venezuela
• Yemen
• Zimbabwe

For information about customs process:

Email info@pingpoint.pro

Each order is sent to a single delivery address. If you need items delivered to different addresses, please place separate orders.

Once an order has been dispatched, we cannot change the delivery address or redirect the parcel.

We ship to the destinations listed in this policy only. If your country is not covered, we are unable to accept your order.

Where tracking is available for your shipment, you can follow its progress using the tracking details we send you by email. If we are unable to supply an item you have ordered, we will contact you.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Whether import charges apply depends on where your order is delivered, as set out below. This section governs customs charges for your order. Orders delivered within the European Union are shipped from our warehouse in Germany with EU VAT already included in the price shown at checkout: no customs formalities apply, and no import duties, import VAT or clearance fees are charged on these orders. Orders delivered to Switzerland and Liechtenstein are shipped from our warehouse in Switzerland with Swiss VAT already included, and no import charges apply to these orders either. Orders to all other destinations are exported from the European Union and shipped on a Delivered At Place (DAP) basis, which means the amount you pay at checkout covers the goods and shipping only. For those orders your national customs authority may levy import duties, import VAT or other taxes, and the carrier may add a clearance or handling fee. These charges are set by your own country, are payable by you, and are usually collected before the parcel is released. We cannot calculate or influence them. If you are unsure whether they apply to you, please check with your local customs office before ordering. If a parcel is refused because these charges are not paid, it will be returned to us and our terms for undeliverable or refused parcels will apply.

If you have questions about returns, please review our Return Policy: https://www.pingpoint.pro/en/return-policy.

If you have any further questions or comments, you may contact us by:

• Email: info@pingpoint.pro
• Online contact form: https://www.pingpoint.pro/en/contact